Thursday, May 31, 2012

Employee Turnover is Part of the Business Model??

We frequently encounter organizations who tell us turnover is part of their business model.

While we understand and advocate training low performers and setting an expectation of increased performance, we believe high turnover often is a symptom of not hiring right in the first place. 

Turnover can also be a symptom of under trained management and leadership.

There is  management concept of unknown origin: "The firings will continue until morale improves".

We believe this simply is a bad business practice. Low performers who do not improve do need to be assigned elsewhere or counseled "off the bus" to paraphrase Jim Collins. This is a normal part of growing an organization and there are acceptable rates of performance based staff reductions for most organizations. However dismissing high turnover as part of the business model, sugarcoats its true economic cost.

Recruiting and training new people is expensive. The greater cost may be the high numbers of former employees, especially ones who feel mistreated by lack of training or dictatorial management and leadership styles, who become ambassadors for your competition.

If you are experiencing high turnover, we advocate that you look closely at hiring for job fit, so you get it right the first time. We also advocate ongoing training for direct reports and especially their managers and leaders.

Great management and leadership takes skill and is not necessarily an innate trait. We believe these skills need to be taught proactively and not left to chance.

Monday, May 21, 2012

Ken Greenberg Quoted in Press Release about the Denver Metro Chamber 's Manager Summit


May 21, 2012

Denver Metro Chamber introduces Manager Summit, partnership with Mountain States Employers Council

DENVER – The Denver Metro Chamber of Commerce has partnered with the Mountain States Employers Council (MSEC) to offer a new annual event aimed at providing its member businesses with more expansive training opportunities.

The inaugural Manager Summit is a day-long interactive program, designed for all levels of managers, and will offer engaging workshops facilitated by a number of qualified session hosts. It will take place on Thursday, July 26, from 8 a.m. to 4:30 p.m. at Mountain States Employers Council offices at 1799 Pennsylvania St., Denver.

The event will provide how-to tactics to improve managerial skills. Participants will walk away with action steps and methodologies for immediate implementation. Discussion topics include: beating the budget, understanding and managing your boss, overcoming obstacles to high performance teams, difficult dialogues, performance reviews that work, generational issues, promoting your ideas within an organization and how to hire and fire your team.

Rob Rose, engagement manager for the Denver Metro Chamber of Commerce, said the program was developed to open doors and create connections for managers and to educate them about opportunities and strengthen their skills.
“Working with Mountain States Employers Council was a natural fit because of what they do – they train people,” Rose said. “This program will open the door to other options for our attendees.”

“We are pleased to partner with the Denver Metro Chamber to provide training opportunities for the business community,” said Mike Severns, president and CEO of MSEC “One of our core competences as an organization is our commitment to delivering high-quality programs to enhance employees’ skills. We know that, as a result, businesses with strong employees will become more successful.”

“Our participation with the Chamber and joint launch of Manager Summit is a win-win for everyone involved. We look forward to providing a content-rich summit with meaningful training for the participants,” Severns added.

Rose said he hopes the event will not only familiarize attendees with the breadth and scope of training offered by MSEC, but also to the ongoing peer support programs offered by the Denver Metro Chamber.

Rose pointed to the Chamber’s Manager Exchange program as one that provides long-term and lasting opportunities for managers to share best practices and grow their abilities by learning from one another across a variety of industries. 

The Manager Exchange program provides a confidential forum of peers to discuss mutual challenges and impact their companies’ bottom lines through participation in 8- to 12member groups that meet monthly in a roundtable discussion format.

He said the partnership was developed to assist metro-area businesses in employing the best-trained and most knowledgeable leaders possible.

Event sponsor Ken Greenberg of KLG Consultants LLC said he hopes this annual event will be the beginning of a paradigm shift in how businesses train their employees.

“I think it is critical in all levels of any organization that managers and leaders be constantly learning. They have to come up with ways to make themselves learning organizations,” he said. “This platform, for a very low price point, gives managers the chance to be a part of a world-class learning event focused on the challenges they are facing right now.”

About the Denver Metro Chamber
For nearly 150 years, the Denver Metro Chamber has been a leading voice for Colorado’s business community. With a membership that spans the state and includes 3,000 businesses and their 300,000 employees, the Chamber is an effective advocate for small and large businesses at the local, state and federal levels. Chamber affiliates, the Metro Denver Economic Development Corporation, the Denver Metro Chamber Leadership Foundation, the Denver Metro Small Business Development Center, the Colorado Competitive Council and the Colorado Space Coalition, play a vital role in defining the economic landscape of our state. For more information, go to .

Wednesday, May 9, 2012

Kenneth L. Greenberg to present at the Revenue North Business Growth Summit.

We are happy and proud to announce that Kenneth L. Greenberg is presenting at the Revenue North Business Growth Summit.

This conference will be held June 27th, 2012 at the Denver Renaissance Hotel.

Join Ken and over 50 other speakers who will deliver sessions of solid, actionable information designed to help your business grow with an unbeatable price tag.

Attend for only $99 or bring up to five staff members for $299.